Terms & Conditions

The Terms and Conditions listed below apply to the sale and purchase of goods between you and Maison Mortelli.

These Terms and Conditions do not affect your statutory rights as a consumer. By ordering any product from us you are accepting these Terms and Conditions.

These Terms and Conditions can be changed without any prior notification and it remains the responsibility of the customer to be familiar with them prior to placing an order.

All orders are subject to our approval and product availability.

The prices of products are correct at the time of publication on our website.

We reserve the right to change prices on our website without prior notification. Occasionally, errors can occur. If there has been an error in the price of goods that you have ordered we will inform you as soon as possible. On these occasions, you can choose to either cancel your order or reorder it at the correct price. If we are unable to contact you about an incorrect price we will cancel your order. Any payments which have already been made will be refunded.

All goods are priced in EUROS, and all other currencies are calculated automatically from this and hence should be regarded as a guide only.

Limitation of Liability: Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages. The extent of our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction.

When you have submitted an order you will be sent an e-mail confirming your order as well as a further email notifying the dispatching of your order along with tracking information.

It is possible however that we will on occasion be unable to fulfil your order immediately. If this is the case we will inform you immediately with details of any delays or issues there may be.

Please note that every care is taken in maintaining this website but errors and omissions in the information, availability and prices may occur. We will try to show actual product pictures where possible but some may be for illustrative purposes only.

It is the responsibility of the customer to ensure that all information given on your order form is complete and accurate.

When information given by the customer is incomplete, misleading or incorrect the customer will be liable for any costs involved in resolving the matter.
The Customer is not permitted to copy, reproduce, publish any item / image / content on the website.

All credit and charge card holders are subject to validation checks and authorization by the card issuer.

If the issuing institution refuses to authorize payment to us we will not dispatch the goods and will not be liable for any delay or non-delivery of orders.
The payments are made on the website through Stripe or PayPal and are done safely through the PayPal or Stripe platform.

You can still purchase through PayPal or Stripe with your card without having a PayPal or Stripe account.